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TERMS AND CONDITIONS OF BABEL SCHOOL CARTAGENA

The following terms and conditions apply for all services provides by Cultura Caribe S.A.S. through its subsidiary Babel School Cartagena, stated as BABEL in the following. Any natural or juridical person using the services of BABEL, stated as CLIENT in the following, accepts these terms and conditions.

• Contract: The contract between BABEL and the CLIENT comes into effect as soon as the full price has been paid and the payment as well as the schedule have been confirmed in written form.
• All discounts are considered as special offers and are only applicable for the time stated in the special offer.
• Payment conditions: The contract between BABEL and the CLIENT only comes into effect if the whole price is paid before the beginning of the contracted service. The payment is possible within the office hours of BABEL. If the service is not paid beforehand the reservation is not guaranteed.
• Reservation: To make a reservation the CLIENT has to pay 10% of the total price of the service. The reservation fee is not refundable.
• Start and end of service: Start date and en date are stated in the contract. This dates cannot be changed after the in the following defined deadlines (see “Changes and refunds”.
• Changes and refunds: The contracted service can be cancelled or changed until 15 days prior to the start date of the service. The cancellation has to be submitted in written form (postal letter or email) and giving a reason by the CLIENT. In this case BABEL refunds the paid amount less the reservation fee (see “Reservation”) and a fee for the administrative costs of the cancellation. BABEL does not refund payments for services which were not provided due to force majeure. BABEL also does not refund payments if the services were not provided due to actions or omissions by the CLIENT.
• Services in case of group classes: In the case of group classes, if BABEL does not receive the confirmation of required minimum number participants for the dates stated in the contract, BABEL will automatically change the number and type of classes of the CLIENT: From 4h group classes to 2h private classes, assuring the same learning benefits.
• Complementary services: For the complementary services, as Home-stay, air port pickup, cultural activities, touristic services and adventure tours, BABEL functions as intermediary between the CLIENT and the people or companies offering the respective service. For this reason, BABEL only functions as an intermediary agent and reconciler between these two parties. Nonetheless, the CLIENT should inform BABEL about any change or inconvenience so that BABEL can make sure the services will be adjusted where required.
• Limited liability: In the case that the CLIENT will suffer and harm or loss in any of the localities of the mentioned complementary services (see “Complementary services”), BABEL, functioning only as an intermediary agent, does not take responsibility for the stated harms or losses.